I want you to be proud of your purchase! If you’re not completely happy with it, or you have received a defective or damaged product, please contact me as soon as possible after receiving your order.
‘Just Not Happy’ Returns
- If you’re not thrilled with your purchase you may return the undamaged product in its original packaging within 15 days for a full refund (including shipping).
- I will pay the return shipping costs by emailing you a shipping label that you can attach to the return packaging.
- Your refund will be processed as soon as I receive your return.
- Returns must be in original packaging (as much as possible) and undamaged. If your product was damage during shipping, please read the section below on Damaged or Defective Returns.
Damaged or Defective Product Returns
I hate it, but it happens- your order was damaged in shipping, or the there is a defect in the printing. If this happens, I will either replace your product or process your refund as soon as possible.
- Please take pictures! My return claim process has an option to upload images. Your images helps me to figure out the best way to help.
- Once your claim is accepted, we will process your refund, or get a replacement product in the mail to you.
- Notice of damaged or defective prints or other merchandise must be submitted by email within 48 hours of the documented delivery date by the shipping courier. Please submit 2-3 photos of damage with your claim.
- Prints damaged in shipping may need to be picked up by the courier.
- Products with defective printing will be returned to the printer. This will not effect your refund or replacement process and I’ll send you a shipping label so there will be no expense to you.
Step-by-Step Return Process
STEP 1: Start a Return Claim by emailing me via the Contact Page.
STEP 2: Please include the following in your email:
- your order number from your invoice or receipt
- your phone number (optional if you would like me to call you)
- an email address
- a description of the problem or why you want to return it
- 2-3 images of the product if there is damage from shipping or a printing defect.
STEP 3: Wait for a reply. I will get back to you within 1 business day with instructions as to your next step and what to expect.
Note: I personally handle all returns and customer concerns and don’t offer an automated 24 hour customer service. My standard office hours are 10 AM to 4 PM Monday thru Friday Central Standard Time.